Frequently Asked Questions

Who are we?

Refresh Now are an Energy Management business with a team based in South Wales as well as regional specialist brokers. We specialise in managing energy contracts for organisations across the UK. Some of our testimonials can be found on our website.

Are Refresh Now energy brokers?

Refresh Now work similarly to a broker but that is only a part of our services. Some of our clients return to us year after year and some have been with us for over 15 years as we work as an extension to their business in a consultative manner.

What is a Letter of Authority (LOA)?

An LOA is a letter which gives us the authority to talk about you and negotiate on your behalf. It allows us to speak to energy suppliers in order to gather data and prices and enables us to negotiate the best rate. This letter does not allow us to place a new contract or change your existing contract without your permission and does not in any way form a contract between yourselves and Refresh.

How is Refresh Now charging for the service?

No fee is charged for our initial costing exercise. We will analyse the existing contracts and identify opportunities for savings. Refresh Now will only receive a commission from the Energy supplier if your business is placed.

Is it cheaper for me to go direct to the energy companies?

For brokers that have several years’ history behind them and good relationships in place they will always obtain better rates than an
individual approaching the energy companies direct, this is because negotiations are judged on the size of the brokers portfolio and expert negotiation teams.