Refresh Now LTD Privacy Policy
Our contact details
Name: Shaun Hanlon
Address:7 Caenewydd close Cardiff CF5 4TS
Phone Number: 02920515002
E-mail:shaunhanlon@refreshnow.co.uk
The type of personal information we collect
We currently collect and process the following information:|
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Personal identifiers, contacts and characteristics (for example, name
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for the procurement and management of your energy.
We also receive personal information indirectly, from energy suppliers
We may share this information with energy suppliers and other third-party
intermediaries.
Under the UK General Data Protection Regulation (UK GDPR), the lawful
bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any
time. You can do this by contacting us above
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep Personal information for the duration of your contract We will
then delete your information
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your
personal information.
Your right to rectification - You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to
ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your
personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us
to restrict the processing of your personal information in certain
circumstances.
Your right to object to processing - You have the the right to object to
the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we
transfer the personal information you gave us to another organisation, or
to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you
make a request, we have one month to respond to you.
Please contact us at shaunhanlon@refreshnow.co.uk if you wish to make a
request.
How to complain
If you have any concerns about our use of your personal information, you
can make a complaint to us at shaunhanlon@refreshnow.co.uk
You can also complain to the ICO if you are unhappy with how we have
used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk